HR ‘remains a mystery to employees’ - Mitrefinch


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HR ‘remains a mystery to employees’

Published: January 19, 2016

HR is a department that continues to remain elusive to many employees, according to new findings.

A report published by YouGov on behalf of People Management (PM) revealed that a quarter (25 per cent) said they have no idea what role HR actually plays in a company.

Some 1,150 workers were polled for the study, which revealed that nearly half (48 per cent) have had no contact with HR in the past 12 months. Of those that had interacted with HR, 53 per cent had simply made contact for ‘transactional reasons’ like changing pay details or holiday entitlements.

However, the full scope of HR has continued to remain problematic, with the strategic work of the department often going unnoticed. Indeed, some employees even had less than favourable views about the functions of HR.

Nearly half (45 per cent) of survey respondents claimed that the department’s role was “not useful” when shaping the organisation’s culture.

These findings were echoed in an additional survey of 150 PM readers thought that the only function of HR was to deal with pay (cited by 72 per cent) recruitment and disciplinaries (both cited by 85 per cent) and holiday (quoted by 70 per cent).

Many respondents believed HR to be out of touch with the rest of the workforce and believed that it primarily only collaborated with mid- or senior-level management. Despite this, employees generally recognised the challenges HR faced in dealing with different levels of staff within the organisation.

Mitrefinch offers HR software that makes it easier and more efficient to save, update and analyse employee records more easily.

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