How HCM software improved HR efficiency for NCH Marketing | Mitrefinch


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NCH Marketing

NCH Marketing is the UK’s largest couponing and marketing services company, estimated to have an 85% share of the market. With an impressive client list, NCH Marketing processes around 340 million coupons and vouchers every year, as well as overseeing consumer databases.

NCH use Mitrefinch for:

  • State-of-the-art solutions
  • User friendliness
  • Full suite of packages


Embracing cutting-edge solutions

NCH Marketing was founded in 1970 and has grown to around 500 staff at its UK headquarters in Northamptonshire. However, the company was relying on some outdated systems to handle its HR, rostering and payroll processes.

In 2002, NCH Marketing felt it was time to opt for a more cutting-edge solution to help boost productivity and improve support for its employees. Mitrefinch’s reputation meant it was an obvious choice for the marketing firm, who wanted new software that was straightforward to use and produced good results.

“Our previous system was old, inflexible and expensive to maintain. I was familiar with the Mitrefinch TMS system through a previous company and had been very impressed with how simple and user friendly the system was. Mitrefinch demonstrated the system to us and it was evident that we could harness many of the benefits and bring our HR department into the new millennium. Staff took to the system exceptionally quickly and team leaders were delighted to have so much information at their fingertips. This helped them to manage their staff without the need to request the information from HR.” Jayne Busby, HR Manager at NCH Marketing

Adding further Mitrefinch packages

Following the successful implementation of Mitrefinch’s TMS, NCH Marketing opted to make use of further packages. This started with the HR Manager solution and the Flexipay Payroll system.

Managers were particularly impressed with the diary function of the HR solution and immediately felt it improved the efficiency of the company’s HR department. The marketing firm had been outsourcing their payroll, but it was clear there were numerous benefits to it being handled in-house.

Jayne said: “Having all three systems in place has simplified our working practices and considerably reduced duplication of information. It has definitively saved us money in terms of the cost of maintenance, time and improved efficiency. We reap a great number of advantages from running the systems. With accurate, up to date information at the touch of a button we can manage our staff more effectively, whilst at the same time providing a better HR service for our staff. Our payroll is much easier to manage onsite and the systems allow us to easily identify any problems with pay by checking hours on TMS.”

The future

NCH Marketing is now considering the next step in how it can further improve its systems and has already looked at creating a new intranet site that will enable staff to easily book annual leave online.

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