“Mitrefinch rostering has allowed us to make strides forward in how we plan and staff our complex business needs. The automation of requirements, availability, agent skills, working time regulations and contractual hours has given us an estimated save of between 10-15 hours a week for our Resource Planning team.”

 

Answer-4u - Case Study

Answer-4u are a 24/7 365 call answering service. Professionally handling calls for over 2,500 clients, scheduling and resourcing is the key to providing their industry leading service to its client base. Assessing staffing needs in 30 minute intervals for every hour of every single day, Answer-4u first approached Mitrefinch to assess its rostering tool. This clearly stood out as the optimum solution amongst the available products in the market.

This assessment of rostering led Answer-4u to evaluate other Mitrefinch products and they quickly determined that the Time and Attendance and Human Resources modules would provide a turnkey solution to managing staffing in every way and devote more time to providing high service levels and quality to its client base.

 

“Mitrefinch rostering has allowed us to make strides forward in how we plan and staff our complex business needs. The automation of requirements, availability, agent skills, working time regulations and contractual hours has given us an estimated save of between 10-15 hours a week for our Resource Planning team. This time is hugely valuable to the business and over the last 2 years that we have worked with MitreFinch we have invested this wisely and to the benefit of our clients. Add to this the HR solutions provided and we have a suite of tools that have truly delivered value to our business”