Careers

Are you an innovative, forward-thinking go-getter who thrives on a challenge? Are you looking to carve out an exciting career in a fantastic multinational company with a great culture, appealing benefits and outstanding opportunities for personal and professional development?

Mitrefinch is always on the lookout for bright sparks at all career stages to join our growing team of top-notch professionals.

Check this space for the latest opportunities, fill in the contact form below or submit your CV to our HR department cv@mitrefinch.co.uk

 

Implementer / Application Installer & Trainer

Field Based UK Wide

 

Come and join the Implementation Team at Mitrefinch

Mitrefinch is a global technology company and market leader in workforce management and security solutions, offering our 4000 customers a range of time and attendance, HR and access control solutions. We are based in York and have ambitious growth plans.

An excellent opportunity has arisen within the Implementation Team for a talented and highly motivated IT professional to install, configure and train end-users on our market leading workforce management solutions at customer sites.

We are seeking a candidate that can demonstrate the ability to blend technical knowledge of our products and third party products with a passion for delivering training and outstanding customer service.

Further information about our product suit and customers is available www.mitrefinch.co.uk

This is predominantly a remote role and regular travel and overnight stays are a requirement.

Responsibilities:

To be considered for this position, you must be able to demonstrate: 

  • Must have at least 3 years’ experience in a software implementation and training role, ideally on the HR and workforce management environment
  • The ability to create a statement of work document from the analysis
  • A background in the technical support of remote customers
  • The ability to consult with customers to analyse their business requirements
  • Experience in the delivery of customer focused software solutions
  • Experience of installing applications into a customer’s network infrastructure
  • Working knowledge of installing, configuring and uses of SQL Server
  • Working knowledge of installing and configuring IIS Server
  • Practical data manipulation skills
  • Experience in delivering technical training to a non-technical audience
  • Willingness to travel as the role involves attendance at customer sites

 

Required and desirable skills: 

  •          A logical and methodical approach to technical challenges
  •          Ability to work under your own initiative
  •          Strong documentation skills and attention to detail
  •          Excellent inter-personal and written communication skills

 To apply please send your CV and covering letter to cv@mitrefinch.co.uk 

Telesales Executive

Pension scheme

Come and join the Sales Team at Mitrefinch

Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems.  We currently have over 3000 customers worldwide, including some leading blue chip companies.

Due to continued growth we are currently recruiting for a talented and highly motivated Telesales Executive to join our sales team.

The role holder is responsible for sales growth within the UK mainland and North America.  To rebuild prospect relationships and then arrange for the area BDM to visit the prospect for a more detailed product demonstration.  Initialising corporate searches and introducing Mitrefinch, thereafter building a relationship with a target to setup a BDM demonstration.

The Telesales Executive will be expected to:

  • To achieve monthly targets as determined by the company, in a profitable, professional business way. 

  • To contact potential new prospects to inform them about our products, and to answer any questions along with arranging demonstrations and booking meetings for the relevant account managers,

  • To make contact with old leads on the database to re-establish there current needs and book demonstration.

  • To make outbound business calls to prospective corporate accounts and build relationships and direct prospects to the corporate team.

  • To provide an accurate detailed monthly report on new prospects and report back to supervisor on progress.

  • To ensure information on Sales Force.com is kept up to date and accurate, by ensuring all calls and emails are logged.

  • Maintain a high awareness and knowledge of the market place, including industry, competitors and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.

  • Maintain professional prospect liaison and ensure the ethics of Best Advice are followed at all times.

  • Act as an ambassador for Mitrefinch both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and delivery of excellent customer experience results.

    *The above is not an exhaustive list but identifies the core functions of the role.

Required skills: 

  • Must have experience of telesales in a business to business marketplace, with a complex product and in a role that is primarily focused on winning new business.

  • Salesforce.com experience

  • Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the organisation internally and externally.

  • An influential and highly effective communicator (verbal/non-verbal/written).

  • Experience of working within a sales team

  • A team player able to work and support colleagues across the organisation.

  • A willingness to accept change and to maintain effectiveness in a changing environment with ability to ‘see the bigger picture’ 
  • Desire to exceed objectives and targets. 
  • Positive outlook when faced with challenges. 
  • A problem solver not a problem developer

Desired skills: 

  •          Industry knowledge 
  •          Knowledge of workforce management rules

To apply please send your CV and covering letter to cv@mitrefinch.co.uk 

Implementer / Application Installer & Trainer

Mitrefinch Software Installer & Trainer/ Product Implementer

Field Based - Canada

Come and join the Implementation Team at Mitrefinch

Mitrefinch is a global technology company and market leader in workforce management and security solutions, offering our 4000 customers a range of time and attendance, HR and access control solutions. We are based in York and have ambitious growth plans.

An excellent opportunity has arisen within the Implementation Team for a talented and highly motivated IT professional to install, configure and train end-users on our market leading workforce management solutions at customer sites.

We are seeking a candidate that can demonstrate the ability to blend technical knowledge of our products and third party products with a passion for delivering training and outstanding customer service.

Further information about our product suit and customers is available www.mitrefinch.com

This is predominantly a remote role and regular travel and overnight stays are a requirement.

Responsibilities:

To be considered for this position, you must be able to demonstrate: 

  •         Must have at least 3 years’ experience in a software implementation and training role, ideally on the HR and workforce management environment
  •         The ability to create a statement of work document from the analysis
  •         A background in the technical support of remote customersThe ability to consult with customers to analyse their business requirements
  •         Experience in the delivery of customer focused software solutions
  •         Experience of installing applications into a customer’s network infrastructure
  •         Working knowledge of installing, configuring and uses of SQL Server
  •         Working knowledge of installing and configuring IIS Server
  •         Practical data manipulation skills
  •         Experience in delivering technical training to a non-technical audience
  •         Willingness to travel as the role involves attendance at customer sites

 

Required and desirable skills:

 

  •          A logical and methodical approach to technical challenges
  •          Ability to work under your own initiative
  •          Strong documentation skills and attention to detail
  •          Excellent inter-personal and written communication skills

To apply please send your CV and covering letter to cv@mitrefinch.co.uk 

Business Development Manager – London

£35K - £40K base, £70k OTE uncapped

Fully expensed company car or car allowance

Pension scheme

Come and join the Sales Team at Mitrefinch

Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems.  We currently have over 3000 customers worldwide, including some leading blue chip companies.

Due to continued growth we are currently recruiting for an additional talented and highly motivated Business Development Manager to join our sales team.

This role is responsible for acquisition activity within the 50 - 400 + employee segment of B2B.  The role will focus on growth activities within a defined territory and will generate leads and sell new products and services.

To be considered for this role you must be able to demonstrate:

  •          A proven track record of sales success within a new business function

Experience in sales of Time & Attendance, Payroll, Access control, Rostering systems

  •          The ability to understand complex technical and business concepts and communicate clearly to clients
  •          Excellent interpersonal skills
  •          Excellent client management skills

 

In return we can offer a good remuneration package and a supportive environment where you will be recognised and rewarded for performance.

To apply please send your CV and covering letter to cv@mitrefinch.co.uk 

Project Manager

The role is based at the Mitrefinch HQ in York, but may involve occasional customer site visits.

Come and join the Projects Team at Mitrefinch

The Project manager is also expected to: 

  • Upon assigning of a project, reviewing the quote and client requirements seeking any clarifications to commence the project
  • Establish contact with the customer and/or key stakeholders within agreed SLA to review requirements and deliverables, provide an overview of the project processes and establishing any required timelines
  • Communicate and manage expectations with the customer and key stakeholders throughout the life cycle of the project
    • Liaise with Sales and the customer should additional days be required for the successful execution of the project and ensure the scope, quote and requirements are in alignment
  • Ensure clear communications and payment requests are made for project cancellations as covered by the cancellation policy
  • Planning of the projects including resource planning, production orders and development
    • Scheduling most suitable implementer and engineering resource based on skill, availability and location in line with project requirements
    • Scheduling all required resources, including third-parties. Ensuring resources are briefed on the requirements of the project and have all necessary documentation available to them
  • Keep all project documentations and associated systems up to date throughout the project stages and in line with ISO procedure
    • Ensure all documentation throughout the life cycle of the project is accurate and up to date, including the SOW (Statement of Work) and SAR (Site Attendance Report), escalating any issues where necessary
  • Monitor project progress and adapting any planning or rescheduling as required for the portfolio of projects or changing resource availability 
  • Timely escalation of issues of relevant internal and external stakeholder, taking ownership of escalations where appropriate and driving forward resolutions, corrective and preventative actions
    • Trouble-shooting any challenges to ensure the timely delivery of the project in line with client requirements
  • To ensure services are delivery noted (closed) and invoiced in a timely manner and within agreed OLAs
    • To ensure all documentation is up to date prior to closing a project
  • Provide a project summary where required as a handover to ensure the smooth transition from project delivery to the Support
  • Adherence to quality control and ISO standards at all times
  • Liaise direct with the Accounts department where required on outstanding debtors with project issues
  • Comply with health and safety and company policy at all time
  • Support any ad-hoc activities where required

 Required and desirable skills: 

A Project manager is expected to have: 

  • Excellent client facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisation skills including attention to detail and multi-tasking skills
  • Strong knowledge of Microsoft Office
  • Good trouble shooting abilities
  • Strong IT literacy
  • Experience in handling implementation projects in software industry or equivalent desirable
  • PRINCE 2 or equivalent desirable
  • Technical experience desirable

  To apply please send your CV and covering letter to cv@mitrefinch.co.uk 

 

Marketing Executive

Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems. We currently have over 3,000 customers worldwide, including some of the leading brands and companies across the world.

Due to continued growth we currently have an opportunity for Marketing Executive, specialising in SEO/SEM techniques to manage all search engine optimization and digital marketing activities. The objective of this role is to increase qualified visits / prospects to Mitrefinch, improving the quality of prospects, through a variety of acquisition channels, whilst maintaining a healthy ROI and protecting the brand image.

The role holder will be predominantly responsible for managing SEO activities to increase rankings on all major search networks, they will manage all SEM campaigns on Google, Yahoo and Bing, plus other lead generation activities in order to maximize ROI.

The role holder will be expected to:

  • Identify strategies, techniques and tactics to increase the number of visitors to the Mitrefinch websites.
  • Ensure all marketing channels are working closely together to complement one another whilst increasing the impact, build ranking, profile and traffic.
  • Increase the number and quality of business leads coming to Mitrefinch.
  • Manage effective PPC / Display / SEO campaigns to increase lead generation.
  • Be able to recommend and make changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
  • Also work on digital PR and inbound link strategies with off-site link building.
  • Implement geographical targeting and stay ahead of all digital trends, diverse marketing media and projected trends.

 

Required skills:

  • Full knowledge of all marketing channels, specialising specifically in digital.
  • Hands on experience of implementing search engine optimisation techniques – be able to demonstrate proven areas of success.
  • Working knowledge of HTML, CSS, and JavaScript developments and constraints.
  • Experience in B2B lead generation
  • Hands on experience of running a successful pay-per-click (PPC) campaign and experience with bid management tools
  • Solid understanding of display advertising marketing.
  • In-depth experience of website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends).
  • Up-to-date with the latest trends and best practices in SEO and SEM.
  • Be able to optimise copy and landing pages for search engine optimization.
  • Understand trends and insights in order to achieve maximum ROI in paid search campaigns.
  • Complete knowledge of SEO best practices – ensuring they are properly implemented across all Mitrefinch websites.
  • Monitor the algorithms set by the search engines to keep up to date with changes.

 To apply please send your CV and covering letter to cv@mitrefinch.co.uk 

 

Mitrefinch Ltd does not accept speculative CVs. We will only review CVs sent in application for an advertised post. Any unsolicited CVs received will be treated as the property of Mitrefinch Ltd and Terms & Conditions associated with the use of such CVs will be considered null and void.

To make it crystal clear: any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Submission of any unsolicited CVs to us by your company will be deemed evidence of full and unlimited acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship whatsoever between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

 

 

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